Terms and Conditions

1. Hair Care Advisory

Post-Braiding Discomfort

• After braiding or cornrow services, it is common for the hair (scalp) to feel sore for up to three days (72 hours).

• We recommend refraining from styling your hair during this period.

• If pain persists, we suggest:

  • Applying a warm, wet towel to your braids to relax your scalp.

  • Using essential oils, such as peppermint, coconut, or castor oil, to massage your scalp for relief.

Disclaimer

• If your braids feel tight during the process, please inform us immediately. Once you leave the salon or your home appointment, the refund policy will apply.

• We are not responsible for discomfort caused by braids if this is not communicated during your appointment.

2. Hair Length Requirements

• For straight, Caucasian, or Asian hair: Hair must be at least 5-6 inches long.

• For afro-textured hair: Hair must be at least 4 inches long.

• If your hair has a straight cut and the back is short, it must meet the 5-6 inch requirement.

Disclaimer

• If you insist on braiding hair shorter than the specified lengths, we will not be responsible for braid fallout.

• Please avoid returning to claim braid fallout caused by insufficient hair length.

• These disclaimers are provided based on past experiences and are meant to ensure transparency and mutual understanding.

3. Refund Policy

Styles Expected to Last 1-4 Weeks (e.g., Cornrows, Goddess Braids)

• No refunds will be provided for these styles.

Styles Expected to Last 6-8 Weeks (e.g., Box Braids, Knotless Braids, Senegalese Twists)

• First week: Repairs will be offered at no charge.

• Second to third week: Repairs will incur a moderate cost, depending on the work required.

• Fourth week and beyond: Repairs will be charged at full price

4. Customer Rights

Customers have the right to view the quality of service during the appointment.

We encourage you to request a mirror to inspect the front and back of your style before leaving the salon.

Any desired changes should be communicated before departure to avoid additional charges.